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Our Customer Service Team is here to help!

  • What can you do when I receive defected products?

    If you received defected products, do let me know within 7 days, take the defected product photos or videos for checking and the quantity. We will refund you based on the actual situation or re-sending the replacement with next order.
  • Can we change the order quantity when ordered to your company?

    It depands on particular case. If you want increase the order quantity, we will arrange the production     and can pay the additional cost with the balance payment. If reducing order quantity, it's approved,but every customer only have 3 time permits. Do be careful about quantity before ordered, thank you.
  • Can I do quality inspection during the order producing time?

    Yes,we are warmly welcome quality inspection. please let know the detailed information and our company will arrange products and the staff to assist order quality inspection, thank you.
  • What bulk packing way you offer?

    The defaulted bulk packing is compressed sponge or bubble compression resistant material, here is the packing materials instruction image for your reference. The neutral gift box packing is available, too.
    You can design the packaging, our company is responsible for the production, in addition, you can also send the finished packaging box to our factory,  help you to pack the products.
  • What is the delivery time for general bulk order of 1000, 3000, 5000, 10000 pieces?

    If order less that 1000 pieces, we have enough inventory, can ship with 3-5 working days. 1000-3000 pieces, the delivery time is about 15-20 days, 300-5000 pieces is about 25-30 days, 5000-10000 pieces  is about 40 days. Can I know what specific products and how many  you want, so that I can check the acturate delivery time for you, thanks.
  • What is the MOQ of printing private logo on this product?

    The standard logo printing technology is Laser, with high precision and excellent texture. It's the most   popular one.The MOQ is 200pcs. Thank you.
  • What shipment do you spply?

    Norally speaking, Express shipping, Sea shipping, Rain shipping are all available. May I know where the order ship to? I will quote you the best shipping way according to the destination and quanity of your  order,thank you.
  • Why your price is higher than other suppliers?

    I totally can understand you. As all we know, different product quality price is different, but good quality product can win in the market. Here is our different price with different quality chart, I think you can know why the price is different. Can I know your  target price, so that I can  recommend the corresponding product, thank you.
  • Do you do dropshipping?

    Hello actually we have more 10 dropshipping customers and had worked more than 3 years. can I know how many order per day and where are your customers mainly. If I have your information I will give you the best proposal, thank you.
  • Do your company work with any famous brand or big company?

    Yes we do. Like SEPHORA-the global famous cosmetics brand; Germany local big brand-ROSENTAL, some of our local big Electricity retailers. As we signed confidentiality agreements,I can not tell more details. We have rich experience to service big companies, do you have any special request to the suppliers?





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